Privacy and Safety
Plain answers about what this app does, what it doesn’t do, and where your information lives.
Please don’t send sensitive information here, such as passwords, PINs, bank details, or medical records.
Promises you can hold us to
- We never ask for passwords, PINs, or bank details
- We never contact you first — no calls, no texts, no emails
- No advertising, ever
- Independent — not owned by any bank or technology company
- Designed around older adults, from the first line
Worth remembering: anyone who rings, texts, or emails claiming to be Kindred Compass is not us — we simply never do that.
Where your information lives
- Everything you save — notes, routines, check-ins — is stored on this device only, inside your web browser. There is no account.
- The things you save, and anything you type into the Guide Finder or the scam checker, are worked out here on your device. The words themselves are never sent to us or to anyone else.
- We do count, anonymously, which pages and features are used — for example “the Scam Checker was used 14 times” — so we can improve the app. Never your name, never what you typed, and nothing that identifies you. The Privacy Policy explains this fully.
- Like any website, the pages you open are delivered over the internet by our hosting company, which keeps basic technical records — such as your device’s internet address — to run and protect the app. This is normal for every website, and it never includes the notes or answers you keep here.
- If a future version adds a live assistant, your questions would then be sent to an AI service with its own privacy terms — and we’ll tell you clearly before that ever happens.
- Please still keep private financial, medical, legal and password information out of it.
- If you clear your browser’s saved data, or use a different device, your notes won’t be there. Important things deserve a paper copy too. And anyone who uses this device can open this app and read what’s saved.
You’re always in control of what’s saved. You can remove all of it at any time. Our full Privacy Policy explains everything in more detail.
What Kindred Compass cannot do
Being clear about this keeps you safe. Kindred Compass is not an emergency service and is not a substitute for professional advice. It cannot:
- replace a doctor, nurse, or professional carer — or give any diagnosis
- help in an emergency — always call 999 for that
- store or safely manage passwords, PINs, bank details, medical records, or anything highly sensitive
- replace legal professionals, financial advisers, or mental health professionals
- give investment or legal advice
If something serious is happening
Kindred Compass will always point you to real people for the big things. Keep these close:
Medical emergency
This needs immediate attention. Please call 999 or go to A&E.
If you’re struggling to cope
I’m concerned about your wellbeing. Please contact the Samaritans on 116 123 (free, any hour), your GP, or NHS 111. You deserve support, and people are ready to listen.
If someone is mistreating you
This is serious and you deserve support. These lines are free and confidential, and you can also contact Adult Social Care at your local council.
If you’ve already been scammed
Contact your bank immediately using the number on the back of your card. Then report it to Report Fraud — the national service formerly called Action Fraud — on 0300 123 2040 or at actionfraud.police.uk. Please don’t feel embarrassed — scams can happen to clever, careful people.
Trusted Helper (coming soon)
In a future version you’ll be able to choose a Trusted Helper — someone who can help you when you want support. You choose who, you choose when, and you stay in control. Nothing is shared unless you ask for it.
Staying safe online — in short
- Take your time. Nothing genuine ever needs a rushed decision.
- Keep passwords and PINs to yourself, always.
- If a message worries you, check it with our Scam Checker or with someone you trust before acting.
Need someone real to talk to?
See trusted help and phone numbers