Pilot Pack
A simple starting point for organisations that would like to trial Kindred Compass with the people they support.
Suggested pilot length
8 to 12 weeks.
Suitable pilot settings
- Library digital drop-ins
- Community centres
- Older people’s groups
- Housing association resident support
- Digital inclusion programmes
- Scam awareness sessions
- Social prescribing pathways
Suggested pilot users
- Older residents
- Digitally excluded residents
- Carers
- Tenants
- Library users
- Community group members
What a pilot could measure
- Number of users supported
- Confidence before and after (using the app’s Confidence Check)
- Most common digital issues
- Scam checks completed
- Most used guides
- “Did this help?” feedback from users
- Feedback from helpers and staff
- Suggested improvements
All measurement in the app is anonymous and aggregate — no personal information is collected.
Suggested success measures
- Users report increased confidence
- Users feel more confident spotting scams
- Users can complete a digital task with less help
- Helpers find the tool useful during support sessions
- The organisation gains insight into common digital barriers
Pilot boundaries
Kindred Compass:
- does not replace emergency services
- does not replace medical advice
- does not replace safeguarding teams
- does not provide regulated financial advice
- never asks for passwords, PINs, or bank details
See our safeguarding and emergency guidance for how the app signposts serious situations.