How to ask for help safely

Everyone needs a hand with technology sometimes. Here’s how to get help without putting yourself at risk.

1. Ask someone you already know and trust — family, a friend, or staff at your local library.
2. Be specific: “Can you help me set up video calling?” is easier to help with than “I can’t do phones.”
3. Keep hold of your own device — let helpers guide you while your hands do the tapping.
4. Never share your password, PIN, or bank details — not even with helpers. Genuine helpers never need them.
5. Be careful with anyone who phones offering “help” you didn’t ask for — real support never cold-calls.
6. Libraries and Age UK often run free, patient digital help sessions. Asking is a confident move, not a defeat.

Needing help with technology says nothing about your abilities — everyone borrows know-how for something.

From Kindred Compass — calm help when technology feels confusing. kindredcompass.co.uk